Warranty Policy

🛡ī¸ Warranty Policy — CERALOFT

At CERALOFT, we stand behind the quality of our products, and your satisfaction is our priority. That's why we offer a 3-Year Limited Warranty on all of our portable power stations.

đŸŸĸ What Does Our Warranty Cover?

We guarantee that our products are free from manufacturing defects in materials and workmanship under normal use during the warranty period. This includes:

✅ Battery Cells

✅ Housing and Casing

✅ Control Panel and Electrical System

✅ Inverter and Charging Components (manufacturer defects only)

🔴 What Is Not Covered?

Our warranty does not extend to the following:

❌ Normal wear and tear (cables, connectors, and carrying accessories)

❌ Damage caused by accidents, misuse, abuse, neglect, or improper maintenance

❌ Unauthorized repairs, modifications, or alterations

❌ Battery capacity reduction due to normal aging and regular use

❌ Damage resulting from water exposure or use beyond the product's intended purpose

📝 How to Claim Your Warranty

If you have questions or need to start a claim, please contact our customer support team.

📧 Email: support@ceraloft.com

📞 Phone: +44 746 002 0633

📍 Address: Timperley Court, Timperley Gardens, Redhill RH1 2AU

To help us process your request quickly, please include the following in your message:

  1. Your order number.
  2. A detailed description of the issue.
  3. Photos and/or videos showing the problem (if applicable).

Our team will review your claim and, where appropriate, will:

  • Ship replacement parts
  • Repair the product
  • Replace the product if necessary

ℹī¸ Additional Information

  • Non-Transferable: This warranty applies only to the original purchaser and is non-transferable.
  • Fast Service: Replacement parts are stocked whenever possible to ensure your issues are resolved quickly.
  • Always Here For You: Our dedicated customer support team is available 24/7 to assist you with any warranty or technical questions.